**Awais Arfan**
Support Engineer
awaisarfan6@gmail.com
+923074746050
Lahore, Pakistan

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**Profile**
Quick learner, Collaborative, Hardworking & Punctual

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**Work Experience**
**Communication Officer**
Devs Matrix | 06/2020 – 02/2025 | Sargodha, Pakistan
- Managed internal and external communications, ensuring seamless interaction between customers, companies, and employees.
- Acted as primary contact for customer inquiries, resolving issues and maintaining satisfaction.
- Played a key role in sales development by identifying opportunities and nurturing client relationships.
- Streamlined communication processes to enhance efficiency and support business growth.

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**Education**
**BS Computer Science**
University of Agriculture | 08/2016 – 08/2020 | Faisalabad, Pakistan
- Studied problem-solving, cognitive, and core CS concepts including OOP, Database, DSA, OS, SE, Web & Mobile Dev, AI, and Data Mining.

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**Skills**
**Coding Languages:** HTML | CSS | SQL | PHP | C | C++
**Soft Skills:** Communication | Teamwork | Adaptability | Problem Solving | Creativity | Strategy & Development | Influencer | Marketing

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**Awards**
**Diversity Scholarship** | WordPress Community | 16/02/2023
- Invited by WordPress community to attend WordCamp Asia 2023 in Thailand.

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**Volunteer Experience**
**Pakistan Agile Development Society**
Co-organizer | 06/2020 – Present | Faisalabad, Pakistan
- Part of the organizing team for Agile Faisalabad, promoting Agile project development methods.

**WordPress Community**
Co-organizer | 2019 – Present | Faisalabad, Pakistan
- Host meetups for WordPress enthusiasts.

**Global Shapers Community**
World Economic Forum Initiative | 2019 – Present | Faisalabad, Pakistan
- Led the Digital Literacy program launch in Faisalabad.

**CMX Host** | 05/2020 – 05/2021 | Faisalabad, Pakistan
- Organized meetups for community builders and professionals.

**Google Developer Student Clubs (DSC-UAF)**
Powered by Google Developers | 2019 – 2020 | Faisalabad, Pakistan
- Led the DSC-UAF team, trained six leaders, and promoted Google technologies.

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**Trainings/Seminars Attended**
- Fireside chat with SDG Youth Activists hosted by UNITE 2030.
- Virtual talk on "Do's and Don'ts of a Tech Startup" with GDG Live Pakistan.
- Mobile Journalism Training (3 days) at University of Faisalabad.
- Director's Training Program.

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**Additional Activities**
- Hosted sessions on "Leadership & Innovation" and "Expanding Your Business to USA" at Global Pakistan Tech Summit.
- Managed events like "Career Counseling and Entrepreneurship" and "Google Cloud Platform (GCP) Essentials" workshop.
- Volunteered for "Tax Regulations in I.T Industry - Lahore" by CXO Pakistan.
- Organized "Influencers' Night" under Global Shapers Community.

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