**Priyanka Makarand Vaidya**
Business Analyst
San Jose, CA
669-252-9671
priyanka@mymailsbox.net
LinkedIn | GitHub

### Profile
Results-driven Business Analyst with 3+ years of experience specializing in examining and optimizing business processes to enhance efficiency and profitability. Proven proficiency in collecting, documenting, and analyzing business requirements, translating them into actionable insights, and executing strategic solutions. Adept at driving positive outcomes through a strategic and analytical approach.

### Skills
**Programming:** Python, R, C, Java, MATLAB, SQL
**Web Technologies:** HTML, CSS, PHP, JavaScript, UI/UX
**Product Management Tools:** JIRA, Kanban Board, Confluence, GitLab, draw.io, Figma, Lucidchart, Visio, GA4, GTM
**Data Visualization & Others:** Tableau, Power BI, DataBricks, Looker, Snowflake, AWS, Microsoft Azure, MySQL Workbench, Pandas, NumPy, Plotly, Scikit-learn, Jupyter, MS Excel, OpenAI, SAP, Google Analytics, Data Lakes, ETL, SAS, AI/ML

### Professional Experience
**Business Analyst**
*HCL Tech | Remote, USA | 01/2023 – Present*
- Improved decision-making by 25% through impactful maps and dashboards using Power BI, Tableau, and ArcGIS.
- Drove presentations in Power BI and Tableau, utilizing open-source datasets for insightful visualizations.
- Enhanced operational efficiency by optimizing data preparation processes with KNIME.
- Achieved 95% data integrity rate by spearheading data cataloging and governance initiatives.
- Advocated for a data-driven culture, emphasizing reliable and accessible data for confident decision-making.
- Stayed current with evolving industry standards in data visualization and analytics.

**Business Analyst**
*VDA Info Solutions | Mumbai, India | 11/2019 – 07/2021*
- Analyzed customer retention metrics using Excel and SQL, improving customer loyalty by 15% in 6 months.
- Collaborated across sales, marketing, and product teams to aggregate and synthesize data.
- Formulated a segmented customer retention strategy, reducing churn by 20%.
- Conducted customer research to identify preferences and pain points, informing tailored communication strategies.
- Tracked project outcomes, achieving a 25% increase in customer lifetime value.
- Proactively addressed challenges to ensure seamless project implementation and stakeholder alignment.

### Education
**Master of Science, Computer Engineering**
*San Jose State University | San Jose, USA | 08/2021 – 05/2023*

**Bachelor of Engineering, Information Technology**
*University of Mumbai | Mumbai, India | 07/2015 – 07/2019*

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