**Manoj Gyana Ni**
San Diego, CA
(408) 455-4128 | manojgyanani0304@gmail.com
www.linkedin.com/in/manojgyanani || H-1B with I140 approved

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### **CAREER HIGHLIGHTS / SKILLS**
- **11+ years** Software Engineering experience
- **Masters in Computer Science**, SJSU, CA | **Bachelors in Computer Engineering**

**Programming Languages:**
C, C++, Java, Python, HTML, Scala, JavaScript, SQL, CSS, R, XML, React, Node, JSON, SAML, Spring Framework, Gremlin, Shell Scripting, Pytest, Testinfra

**Databases & Big Data Technologies:**
Oracle 10g, DB2, Microsoft SQL Server, Data Cleansing & ETL, Hadoop, Netezza, Java Map Reduce, HDFS, MapR-FS, Pig, Hive, Splunk, Spark, Kafka, Oozie, Sqoop, Drill, Flume, HBase, Mahout, Solr, PostgreSQL, NOSQL, MongoDB, CouchDB, Redis, Cassandra, Elasticsearch

**Cloud Technologies & Web Services:**
GoGrid, AWS, GCE, Azure, REST, SOAP, RDS, Cloudwatch, CloudTrail, AWS Config, VPC, EC2, IAM, KMS, WAF, Lambda, Dynamodb, SQS, CloudFront, S3, Pivotal Cloud Foundry, Apache, Tomcat, JBoss

**Methodologies, Tools & Operating Systems:**
Agile, JIRA, Scrum, SAFe, Kanban, Jenkins, CI/CD, Jenkins Pipeline, NetBeans, Eclipse, JVM, Gerrit, GitHub, Git, GitLab, TFS, SVN, Puppet, Ansible, Sauce Labs, Selenium, Nexus, Urbancode, Chef, Maven, Wireshark, VMware, Android Studio, Appium, Mulesoft, SAP Lumira, Tableau, IBM WebSphere MQ, MSBI, Informatica, Kubernetes, Docker, HP LoadRunner, JMeter, Gatling, JProfiler, YourKit, VuGen, Micro Focus, Dynatrace, AppDynamics, VMware Wavefront, New Relic, JUnit, JTest, CA APM, Apigee Edge API, Linux, Unix, Windows, VS Code, iTerm, MTA, MDA, Postfix

**Application Protocols:**
TCP/IP, HTTP/HTTPS, REST, SOAP, DNS, SMTP, POP3, SNMP, SSH, TLS/SSL, OAuth, DHCP

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### **WORK EXPERIENCE**

**Staff Systems Engineer**
**ServiceNow Inc, San Diego, CA** | 02/2020 – Present
- Built/managed **Inbound/Outbound Email Infrastructure** (MTA, MDA, Relay) in Commercial/Lab environments.
- Automated email infrastructure using **Puppet (templates, modules, .erb, .epp)** and **Terraform (Azure)**.
- Developed system tests using **pytest (SNAIR framework: Testinfra + Ansible)**.
- Migrated **Ansible mail tests** to SNAIR for broader team usability.
- Managed **Kafka clusters** for messaging services.
- Monitored email systems via **Splunk/Xymon**; built health dashboards.
- Handled **high-priority incidents** and **production deployments** (peer reviews, change validation).
- Automated deployments via **GitLab CI/CD pipelines**.
- Led **Triage/RCA** for failed changes.
- Designed **containerized outbound email solution (Docker + Kubernetes)**.
- Migrated on-premise mail services to **Kubernetes-managed containers**.
- Collaborated with Networking/Infrastructure teams for **VIPs/F5 load balancers** and **VM provisioning**.
- Reduced quarterly image testing time **from 16hrs to 4hrs** via shell scripting.

**Senior Systems Engineer**
**US Cellular, Chicago, IL** | 04/2019 – 01/2020
- Developed **virtual services (VSEs)** for unit/testing phases, enabling QA/Dev teams to test without dependencies.
- Governed **Virtual Service Lifecycle** (catalog, test coverage, data validation).
- Configured **CA Lisa** for service virtualization (XML payload testing, environment management).

**Senior Systems Engineer**
**Intuit, San Diego, CA** | 08/2018 – 04/2019
- Led **TurboTax performance testing** (Gatling, Intuit Tank) for peak traffic simulations.
- Designed **Amazon Neptune (graph DB)** service to map dependencies.
- Monitored systems via **VMware Wavefront/Splunk**; built custom dashboards.
- Automated **performance script generation** (Selenium/Java).

**Systems Engineer**
**Kohl’s Innovation Center, Milwaukee, WI** | 08/2016 – 08/2018
- Supported **Cavisson tools** (NetStorm, NetOcean, NetDiagnostics) for load testing, service virtualization, and monitoring.
- Migrated **HP LoadRunner to NetStorm** and on-premise tools to **GCP**.

**Software Engineer**
**Abhyudaya Multimedia, Indore, India** | 07/2009 – 07/2013
- Led **database design, API development, and manual testing** for multimedia products.

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### **PROFESSIONAL ACCOMPLISHMENTS**
- **Puppetized Mail Services** (ServiceNow): Automated Inbound/Outbound mail setup.
- **Postfix Upgrade** (v2.11.11 → 3.7.3): Enhanced features with zero downtime.
- **EU Outbound Mail Routing**: Architected EU-only email paths for compliance.
- **Virtual Services for Unit Testing** (US Cellular): Unblocked QA with mocked dependencies.
- **TurboTax Load Testing** (Intuit): Weekly tests improved peak performance.
- **Neptune Graph DB POC** (Intuit): Visualized service dependencies.

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### **EDUCATION**
**Master of Science, Computer Science**
San Jose State University, CA | 01/2014 – 05/2016

**Bachelor of Engineering, Computer Science**
Rajiv Gandhi Technical University, India | 08/2005 – 06/2009

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*Tools/Technologies used in projects: AWS, Hadoop, Splunk, Java, Python, Puppet, Kubernetes, Docker, Gatling, CA Lisa, etc.*

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