**Andrew Shephard**
North Chili, NY
andrewshephard4_2fq@indeedemail.com
(585) 704-0278

Detail-oriented, organized, and hardworking professional with strong problem-solving skills. Thrives in fast-paced environments to meet tight deadlines. Enthusiastic team player with excellent communication skills. Self-motivated learner with adaptability to acquire new skills quickly.

### **Work Experience**

**Software Engineer**
*Essentia Inc* | June 2023 – May 2024
- Set up and maintained eSPEED software for internal users.
- Led a project to retrieve third-party data, process it via AWS, and upload to eSPEED via API.
- Developed complex PL/SQL scripts for data automation and Python scripts for data analysis.
- Deployed Python code on AWS EC2 and managed S3 bucket storage.
- Built an internal ticketing system using PL/SQL and eSPEED API.

**Help Desk Technician**
*General Code / ICC CDS* | December 2017 – June 2023
- Managed Municity software setup and maintenance for clients.
- Provided on-call support for critical issues.
- Executed complex SQL queries and performed database maintenance (backups, migrations).
- Used ticketing systems to streamline support operations.

### **Education**
**Bachelor of Science in Computer Science**
*SUNY Fredonia* | May 2016

### **Skills**
**Programming & Databases:**
Python, SQL, PL/SQL, Java, JavaScript, C#, C++, HTML, CSS
**Tools & Platforms:**
AWS (EC2, S3), Git, GitHub, VSCode, PyCharm, Visual Studio, Flask, Django, React, Pandas, PyTorch
**Database Management:**
MS SQL, MySQL, ETL, backups, server migrations
**Other:**
Agile/Scrum, JIRA, Trello, Microsoft Office, VMWare, Linux, Windows Server, troubleshooting

*Open to new opportunities in software development and data engineering.*

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