**Hernan Gonzalez Acosta**
hernangonzalez429_qrp@indeedemail.com
+1 (646) 303-6178

### **Professional Summary**
Dynamic Software Engineer with 5+ years in Web Development, specializing in robust website creation and maintenance. Proficient in IT support, consulting, and administrative tasks. Skilled in JavaScript, PHP, WordPress, and React. Adaptable to diverse teams and eager to stay updated with industry trends.

**Location:** Lancaster, PA | **Willing to Relocate:** Harrisburg, PA, Philadelphia, PA, New Jersey
**Work Authorization:** Authorized to work in the US for any employer

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### **Work Experience**

**Freelance Web Developer** (Remote) | *Sep 2018 – Present*
- Developed 100+ websites, boosting user engagement by 20%.
- Managed technical operations for 10+ clients, achieving 99.9% uptime.
- Provided troubleshooting and engineering support.

**Support Engineer, First Due** (Remote) | *Sep 2021 – Mar 2022*
- Resolved 90% of customer issues on first contact.
- Managed 500+ system records for accuracy.
- Reduced resolution time by 30% through effective escalation.

**WordPress Developer, PartsBase, Inc** (Remote) | *Jul 2020 – Oct 2020*
- Built and maintained websites, optimizing performance.
- Developed plugins for 1,000+ users.

**Junior Web Developer, Teavaro** (Home Office) | *Apr 2019 – Aug 2019*
- Created WordPress plugins/themes and backend solutions in Go.
- Saved $20K annually via financial analysis in Excel.

**Communications Engineer, Electric State Company** (Las Tunas) | *Sep 2016 – Aug 2018*
- Installed radio comms & fiber networks for 500+ users.
- Developed an internal Android app for 100+ employees.

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### **Education**
**Bachelor of Engineering, Telecommunications & Electronics**
*University of Oriente, Santiago de Cuba | Sep 2010 – Jun 2016*

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### **Skills**
**Programming:** JavaScript, PHP, HTML5, React, APIs
**Tools:** Git, WordPress, Google Analytics, SEO, Microsoft Office
**Languages:** English (Fluent), Spanish (Native)

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### **Certifications**
- **EF SET English Certificate** (2022)
- **Cyber Security in Remote Work** (Google, 2022)
- **Scrum Foundation Professional Certificate** (2023)
- **Generative AI by Microsoft** (2023)
- **Prompt Engineering by IBM** (2023)
- **Google Analytics Certification** (2024)

*(Links available upon request)*

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