**Robert Lent**
Sacramento, CA
robertlent9_3bk@indeedemail.com
+1 702 237 2568
Authorized to work in the US for any employer

### **Work Experience**
**Customer Service Representative**
Humana (via C3/Customer Contact Channels, Inc) – Las Vegas, NV
*April 2020 – April 2023*
- Assisted members with policy inquiries and benefit verification.
- Provided updates on enrollment applications and medical/pharmacy claims.

**Software Engineer**
100Devs – Remote
*January 2022 – March 2023*
- Collaborated on responsive web applications using best practices.
- Applied Agile/SCRUM methodologies for project management.

**Technical Support Representative**
H&R Block (via C3/Customer Contact Channels, Inc) – Las Vegas, NV
*January 2020 – April 2020*
- Resolved software issues and guided customers on tax forms.
- Advised on refund status and rejection resolutions.

**Flight Support Assistant**
Amazon – North Las Vegas, NV
*June 2019 – October 2019*
- Assisted in crew briefings and mission planning.
- Automated tasks using Python scripts.

**HVAC Assistant**
The A/C Company NV – Las Vegas, NV
*September 2018 – May 2019*
- Supported HVAC installations/repairs and maintained job site safety.

**Fuel Station Attendant**
Safeway – Novato, CA
*January 2018 – September 2018*
- Managed inventory and assisted customers.

**General Laborer**
Halawa Construction
*July 2016 – January 2018*
- Maintained job site safety and assisted with installations/demolitions.

**Customer Care Agent**
Hilton Grand Vacations
*March 2017 – June 2017*
- Resolved escalated guest issues and managed bookings.

**Junior Web Developer**
ENVIANCE – Sausalito, CA
*September 2015 – July 2016*
- Debugged and updated web pages using HTML, JavaScript, and ColdFusion.

**Product Support Engineer**
ENVIANCE – Sausalito, CA
*March 2015 – July 2016*
- Managed HR data imports and SQL database configurations.

**Java Team Lead**
ENVIANCE – Sausalito, CA
*July 2015 – September 2015*
- Led Agile/SCRUM sprints and offshore Java team.

**Customer Support Specialist**
Remedy Interactive (Enviance) – Sausalito, CA
*January 2014 – March 2015*
- Troubleshot software issues and supported QA testing.

### **Education**
**Associate in Science (AS), Cybersecurity**
Southern New Hampshire University
*June 2023 – April 2024*

**High School Diploma**
Redwood High School – Larkspur, CA
*June 2009*

### **Skills**
Python | HTML5 | SQL | JavaScript | Django | Ruby | GitHub | Linux | Windows

### **Certifications**
- Google IT Support Specialization (*2023 – Present*)
- Google IT Automation with Python (*2023 – Present*)

### **Links**
[therobertlent.com](https://www.therobertlent.com)

*Indeed Assessments: Proficient in Workplace Safety, Attention to Detail, Technical Support, and Software Developer Fit.*

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