**S R Isailam Basanthpur**
Salesforce Developer/Administrator
Baltimore, MD, USA, 21227
(302) 688-0258
srisailambasanth@gmail.com
LinkedIn | GitHub | Trailblazer

### **EDUCATION**
**University of Maryland Baltimore County (UMBC)**
Master of Science in Data Science

### **TECHNICAL SKILLS**
**Programming:** Apex, Visualforce, JavaScript, HTML, SOQL, SOSL, C, C++, Python
**Software & Tools:** Force.com IDE, Visual Studio Code with Salesforce extensions, Salesforce DX, Workbench, Data Loader, Salesforce Einstein Analytics, GitLab, Copado, Salesforce Automated Flows, APTTUS CPQ, LWC, OmniScripts, Vlocity, SAAS, Developer Console, Salesforce CPQ, REST API, SOAP
**Software Development Life Cycles:** Agile (Scrum), Waterfall Methodology

### **WORK EXPERIENCE**

**Vellunta Technologies, TX, USA**
*Salesforce Intern – Salesforce Developer* | Mar 2024 – May 2024
- Managed Salesforce Service Cloud CRM application design, focusing on integration with existing systems.
- Led migration from MS Dynamics to Salesforce CRM, ensuring data integrity and efficiency improvements.
- Customized Service Cloud with tailored workflows and validation rules.
- Executed strategic integrations with third-party systems, improving data workflow.
- Built automation solutions using declarative tools, reducing manual processes.
- Conducted rigorous testing (unit, integration, UAT) to ensure functional compliance.

**Brillio Technologies (Client: Extreme Networks), Hyderabad, India**
*Senior Software Engineer – Salesforce Lightning Developer* | Jan 2022 – Aug 2022
- Developed back-end solutions using Apex and Visualforce with error handling.
- Led Lightning Components and LWC development for UI/UX enhancements.
- Automated workflows using Process Builder and Flows, reducing manual effort.
- Customized Salesforce objects/fields to align with business processes.
- Converted Aura components to LWC for scalability.
- Optimized release management using Jenkins and Confluence.

**Standav Corp. (Client: Nokia), Hyderabad, India**
*Application Development Consultant – Salesforce CRM/Lightning Developer* | Oct 2020 – Dec 2021
- Built custom Lightning web components and Visualforce pages for UI/UX improvements.
- Developed Apex classes/triggers for optimized back-end operations.
- Designed dynamic email functionalities with attachments.
- Integrated Salesforce with external services via SOAP/REST APIs.
- Configured security settings (Object-level, Field-level Security).

**Accenture (Client: ABB), Chennai, India**
*Application Development Analyst – Salesforce.com Developer* | Jul 2017 – Sep 2020
- Developed Sales and Service Cloud applications for enhanced user experience.
- Automated bulk data updates using Batch Apex.
- Created custom reports/dashboards for improved decision-making.
- Engineered permission sets/profiles for data security.
- Migrated CRM data using Apex Data Loader.
- Resolved 650+ user issues via JIRA in production support.

### **CERTIFICATIONS**
Salesforce ADM 201 (18965367) | Salesforce Sales Cloud Consultant | Salesforce Associate (3616106) | Platform App Builder | Platform Developer 1 | Platform Developer 2

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